Cancellations and reschedules made less than 48 hours prior to your appointment time are considered late cancellations and will result in a charge of 50% of your booked service. Please call or text to notify for any rescheduling needs.​ This applies to cancelling/changing additional services booked last minute (within 48 hrs) if you have multiple scheduled for one visit. ​No-call no-shows will be charged 100% of the original booked service price. This amount cannot be applied toward any future services.​ A client with 3 or more late cancellations within the span of 6 months will be terminated from booking future appointments at RoZ Aesthetics.​ A no call no show results in automatic termination from the practice. A client with repeated cancellations or no-shows/ failure to abide by spa policies will be terminated from booking future appointments at RoZ Aesthetics. You will not be able to book your next appointment until the cancellation/no-show fee is paid in full. All charges will be applied to the card placed on file at the time of booking. Declined cards will be unable to re-book until fee is paid. Any deposits made for virtual appointments are non- refundable.​Fees cannot be applied toward any future services as it is compensation for the time originally reserved on the schedule.

Please call/text to notify us in the event that you are running late. If you are 10 minutes late to an appointment, you will automatically be billed a $25 late fee.​If you are more than 10 minutes late we may ask you to reschedule your appointment so it will not affect our punctual clients. If we are unable to take you at the time you arrive, you will be charged for 50% of the service that you missed, due to it being a late cancellation. ​If your service is still able to be completed, your treatment time will be shortened to avoid inconveniencing the client that has a booking after you, and you will be charged a $25 late fee as stated above. ​The $25 late fee is compensation for the inconvenience of rushing the service and shortening the necessary time allotted for consultation, check out, and clean up.

​For the safety and enjoyment of you, your child, and other clients in the building, we ask that they be accompanied by another adult while you receive your service. We are unable to supervise your little ones as the priority is to complete your service. Guests are always welcome to accompany you during your service but they may not be in the treatment room, they must wait in the lobby.

There are no returns, exchanges, or refunds for products purchased in office or online from RoZ Aesthetics. ​In the event of a proven reaction (established clients only), please email roz@rozskin.com within 5 days of purchase to discuss options. Returns of Colorescience, Face Reality, or Glymed products purchased through separate online website links fall under the return policies of those websites as they are separate entities from RoZ Aesthetics. Those websites should be contacted in the case of receiving a damaged product or returns.

All clients must have a current and active credit card on file at all times or risk any future appointments being cancelled without notice.

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Credit card payments will only be processed for missed, late, or no show appointment fees without notice.

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Failure to have an active card on file will result in cancellation of any future appointments in addition to a suspension in booking any future appointments until a new card is presented and payment is collected.